Returns, Cancellation & Refunds

At www.Alto-Vida.com we understand your fashion needs. However you need not lose heart if you do not like the fit, color or design. We offer you best discounts for products thus request you to activate returns within 10 days from the date of order. 

In case you need to return a product which is not satisfactory, you just need to give us a call on our customer care helpline +91 9978908464, between 9:00 AM till 10 PM, 7 days a week or drop us a mail on altovidajewelry@gmail.com

 

NEED TO RETURN ? JUST FOLLOW THESE SIMPLE STEPS:

  1. You can call us or e-mail us within 20 days from date of Order.
  2. Please mention Order number in subject line to help us quickly process your returns and ensure that the returned merchandize is unused, unworn, unwashed, undamaged and in saleable condition.
  3. Request you to cooperate and maintain the original packaging of return items including original www.Alto-Vida.com tags and dust-bags.
  4. Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
  5. Once your return has been authorized, please refer to email for the return shipping label which is mandatory and should be pasted on every single return packet.
  6. For all self-shipped returns, please ensure that your shipment reaches our warehouse within 10 days from date of raising the return request.

HOW DO YOU RETURN?

You can return the product in following way:

Self-ship to our Return Cell: You will have to self-ship the product(s) back to us, to reach our Return Cell within 10 days. The same is subject to your returns being inspected and quality check passed on receipt in our warehouse.

All returned products need to clearly bear the consignee address on the return Airway Bill, as given below:

SHIV TANTRA CREATIONS
3/8, B.I.D.C INDUSTRIAL ESTATE
GORWA, VADODARA
GUJARAT – 390016 
INDIA
Phone No.+91 9978908464

REFUND OPTION FOR YOU

All sizing issue returns are refunded as store credits, which can be redeemed by you within a span of one year. Returns can also be refunded as bank transfer to your bank account or will be processed through the same online mode in 16 working days
Your refund amount only includes price of items of the returns accepted post validation by our quality team.

YOUR HELPZONE

Our customer care team is happy to assist you anytime between 9:00 AM to 9:00 PM and can be reached on +91 9978908464 or via email at altovidajewelry@gmail.com

Please note:

  1. If on a rare chance you receive any damaged/defective product please send an email at altovidajewelry@gmail.com within 24 hours of delivery, along with photographs and our customer care team will assist you accordingly. 
  2. Your returns must reach our Return Cell with original tags; else you will not be eligible for refunds.
  3. Your returns not validated by our Quality team will be shipped back to you on to pay basis as per your request received via email/phone

 

Refund –  (*mention – refund will be processed through the same online mode in 16 working days)

Cancellation-(Cancellation will be excepted within 2 Hours of Placing an order .